FREQUENTLY ASKED QUESTIONS
The FAQs is a useful source for you to find out answers for any of those questions you may have in your mind about service we provide, whether it's a query about your booking or an explanation of the vehicle pickup and drop-off. We have it covered.
WHEN CAN I PICK UP MY CAR?
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You simply select the start date of your car rental during the online booking. You can find the start date you have specified in your online profile after booking and in your confirmation email.
There is a minimum advance booking time of 24h.
HOW AND WHERE CAN I PICK UP MY CAR?
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You choose the BRANCH or where you want to pick up your car during the online booking. After completing your booking, you will find the pickup station address in your online account and will also receive an email that includes your pickup information.
IS THERE MILEAGE/KILOMETERS LIMIT FOR MY RENTAL?
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- AL SALEHIN offers two types of rate:
- Rate includes unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.
- Rate including a limited mileage, which means that you will be charged extra for additional mileage over that limit. You will be advised on the rate which is 0.1 Per KM, or you can ask at the counter when you pick up your car.
CAN I CANCEL MY BOOKING?
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You may cancel your reservation by using the same booking channel as the one used for your reservation.
OR CONTACT US.
CAN I MODIFY / EXTEND MY BOOKING?
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You can modify and extend your reservation by using the same booking channel as the one used for your reservation.
CAN I REGISTER AN EXTRA / ADDITIOANL DRIVER?
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Additional drivers can be added at the time of booking or when picking up your vehicle at the rental location or website.
WHAT PROOF OF IDENTIFICATION (ID) / DOCUMENTATION DO I NEED TO BRING WITH ME WHEN COLLECTING THE VEHICLE?
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- A valid driver's license for all named drivers
- If your driver's license is printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.), it must be accompanied by an international driver's license. Any driver's license originating from countries not part of the international driver's license treaty must also be accompanied by an official translation.
- Renters must provide a valid government issued form of identification such as a passport.
CAN ANOTHER PERSON PICK UP THE CAR FOR ME?
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Unfortunately not possible to picked up by another person.